Marius-Stefan Maier

Client Support Specialist Qa Analyst @SS&C Technologies

Dublin 8, IE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

Client Support Specialist Qa Analyst @SS&C Technologies

Dublin, IE

Providing application support for MarginMan – The industry standard for collateralized foreign exchange trading, risk management, and position-keeping.• Point of contact for assigned clients and support all client production problems.• Execute test plans, test cases, based on business requirements, technical and functional specifications.• Log defects in Bugzilla • Train clients on new features and enhancements.• Upgrade support for clients such as BNP, Pictet, Standard Bank. • Troubleshooting Reports generation via Crystal Reports. • Managed Data Migration from Oracle to SQL Server for Clients.

EDUCATION

2019 — 2019

New Horizons, Computer Learning Center - Dublin

Administering Microsoft SQL Server Database

2013 — 2014

CCT Dublin

Java Computing, Java

SKILLS

PaymentsCustomer ServiceTestingCustomer SatisfactionDatabase AdministrationE-CommerceMicrosoft ExcelPowerpointFinancial AnalysisBusiness IntelligenceActive DirectoryProblem SolvingOperations ManagementBusiness Process ImprovementSqlLinuxSlaManagementRisk ManagementTeam ManagementTraining DeliverySoftware DocumentationSdlcProject ManagementBpoTalent AcquisitionCreditRequirements AnalysisAccount ManagementChange ManagementProject PlanningLinux System AdministrationData AnalysisDatabasesOutsourcingCall CenterCoachingBusiness AnalysisOrder to CashPerformance Management

ABOUT MARIUS-STEFAN MAIER

Senior IT professional with 20 years’ experience across diverse industries, specializing in service management, operations, and technical support. Proven ability to lead teams, drive efficiency, and deliver innovative, business-focused solutions. Extensive experience in ITIL-based service delivery within a BPO environment, supporting global clients such as Google, AOL, Amazon, and Facebook, and contributing to major projects with Hertz, Vodafone, and Microsoft.

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Marius-Stefan Maier — Client Support Specialist Qa Analyst at SS&C Technologies in Dublin 8, IE | Unifers