Marius-Stefan Maier
Client Support Specialist Qa Analyst @SS&C Technologies
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WORK HISTORY
Client Support Specialist Qa Analyst @SS&C Technologies
Dublin, IE
Providing application support for MarginMan – The industry standard for collateralized foreign exchange trading, risk management, and position-keeping.• Point of contact for assigned clients and support all client production problems.• Execute test plans, test cases, based on business requirements, technical and functional specifications.• Log defects in Bugzilla • Train clients on new features and enhancements.• Upgrade support for clients such as BNP, Pictet, Standard Bank. • Troubleshooting Reports generation via Crystal Reports. • Managed Data Migration from Oracle to SQL Server for Clients.
EDUCATION
New Horizons, Computer Learning Center - Dublin
Administering Microsoft SQL Server Database
CCT Dublin
Java Computing, Java
SKILLS
ABOUT MARIUS-STEFAN MAIER
Senior IT professional with 20 years’ experience across diverse industries, specializing in service management, operations, and technical support. Proven ability to lead teams, drive efficiency, and deliver innovative, business-focused solutions. Extensive experience in ITIL-based service delivery within a BPO environment, supporting global clients such as Google, AOL, Amazon, and Facebook, and contributing to major projects with Hertz, Vodafone, and Microsoft.
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