Maritza Nowakowski
Experienced Operations Leader supporting Healthcare, benefits, contact center in various service industries.
- Role
- Director, Member Services at Family Health Network
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Maritza Nowakowski
Service operations leader focused on client retention, increase satisfaction and improved profitability. Expertise in employee benefits and health care business operations, continuous improvement, client account management, customer service, and leadership. Result driven executive in employee benefits in the third party administration, managed care organizations and outsourcing industries. Extensive experience in customer care and call center leadership, organization change, process re-engineering and business transformation initiatives. Strong project management experience with the capability for building motivated teams exceeding objectives. Positive, can-do leader impacting the company’s bottom line by increasing efficiency and capabilities, improving client and staff retention. Robust leadership skills that build superior teams to deliver across departmental goals. Experience in developing quality and training programs. Strong client relationship skills that build trust and loyalty. Professional Expertise Continuous Process Improvement (Six Sigma), Project Management, Change Management, Training and Staff Development, Vendor Management, Contact Center Optimization, Back Office Optimization, Quality Programs, Customer Experience Improvement, Consumer Health Care Administration, Medicare Health Care Administration, Claims Administration, Client Relationship Management.
Experience
Director, Member Services
Oct 2016 — Present · Chicago, IL, US
Education
Southern Illinois University, Carbondale
Bachelor of Applied Science (BASc)
Skills
- Analysis
- Service Delivery
- Business Analysis
- Process Improvement
- Analytical Skills
- Strategy
- Vendor Management
- Contact Centers
- Six Sigma
- Operations Management
- Leadership
- Training
- Customer Satisfaction
- Call Centers
- Business Development
- Business Process Improvement
- Cross-Functional Team Leadership
- Process Management
- Human Resources
- Team Leadership
- Customer Experience
- Integration
- Inventory Management
- Contact Center Operations
- Contact Center Management
- Employee Benefits
- Performance Management
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