Maritza N. Barcelona-Barros

About Maritza N. Barcelona-Barros

Experienced Solutions Architect specializing in agent design and enterprise workflow automation with over 7 years in customer success, no-code development, and data integration. Customer Engagement Champion who partnered with Airtable\'s Product team to define and optimize 5 critical platform features based on discovery across 100+ Fortune 500 clients. Expert at identifying transformative AI opportunities through cross-functional stakeholder interviews, translating complex workflows into scalable agent solutions, and influencing $26M+ ARR through hands-on implementation. Proven ability to navigate diverse verticals from healthcare to financial services while maintaining 8.9 NPS.Proven track record in designing and implementing advanced technical solutions, enhancing customer engagement, and driving product improvements. Skilled in pre-sales and post-sales processes, solution design, and team leadership. Aims to leverage expertise to empower teams with automated and integrated workflows for improved efficiency and collaboration.

Experience

1. Senior Enterprise Solutions Architect

   Airtable

   Nov 2024 — Present · New York, NY, US

   Designed AI integration patterns including custom agents and prompt libraries that reduced manual KPI reporting by an average of 45% and accelerated time-to-value by an average of 30%-Lead cross-functional discovery workshops, including C-suite stakeholders across media, retail, healthcare, financial services, and more to define problem spaces and identify automation opportunities across 100+ enterprise clients and influencing $10.4M in ARR-Lead pre-sales and post-sales team members to design, scope technical requirements, and execute paid advanced technical solutions, resulting in improved client satisfaction and project success-Innovate customer feedback processes, integrating insights into product development and enhancing the relevance of Airtable\'s offerings, which led to increased product adoption and customer retention-Document and validate complex customer requirements, ensuring a smooth transition from sales to implementation, and increasing project success rates-Triage and respond to customer feedback; mitigated objections with sound counsel through proactive outreach and relayed any product improvements to the right cross-functional partners, leading to enhanced customer satisfaction

Education

• Relay Graduate School of Education

  Master of Arts - MA, Childhood Education

• Miss Porter's School

  High School Diploma

• The George Washington University

  Bachelor of Arts - BA, Psychology

Skills

• Curriculum Design
• Program Development
• Management
• Research
• Teaching
• Curriculum Development
• Event Planning
• Higher Education
• Smartboard
• Classroom
• Nonprofits
• Portrait Photography
• Microsoft Office
• Small Business Management
• Public Speaking
• Customer Relationship Management (Crm)
• Editing
• Spanish
• Content Management Systems (Cms)
• Prezi
• Confluence
• Tutoring
• Leadership
• Community Outreach
• Strategic Planning
• E-Commerce
• Customer Service
• Powerschool
• Data Analysis
• Staff Development
• Project Management
• Microsoft Word
• Social Media
• Lesson Planning
• Shopify
• Leadership Development
• Writing
• Fundraising
• Microsoft Excel
• Powerpoint