Marissa Tarbet

Client Services Director @HUB International

Sandy, UT, US

As Director of Client Service in the employee benefits space, I lead a high-performing team of 40+ across several departments, overseeing the full scope of service operations for Employee Benefit. I combine hands-on leadership with strategic oversight—balancing internal team performance with external client satisfaction in a highly regulated, fast-paced environment.My role spans operational execution, people leadership, and client strategy. I serve as the point of escalation for complex service issues, align department-level goals with regional priorities, and guide team leads through change management, best practice adoption, and performance accountability.Key focus areas include:Building and scaling client service teams to meet growing demandsDriving consistency across operations, communications, and deliverablesLeading client retention and renewal strategies across diverse group sizesCoaching managers and specialists to support performance and growthIntegrating evolving compliance, funding models, and technology toolsTranslating business strategy into day-to-day structure and execution

Utah State University

Business, Management, Marketing, and Related Support Services