Marissa Mathews Singh

About Marissa Mathews Singh

Experienced IT Project Manager with a technical Business Systems Analyst background. Has a demonstrated history of working in the loyalty marketing and IT industry. Currently working as a global loyalty implementation project manager interfacing with EMEA, APJ, Americas. Skilled in waterfall and agile methodologies, communication, project management, and research.Standout qualities include tenacity, ability to execute against vague requirements, logical and unemotional prioritization, leading from below, and the ability to predict needs.

Experience

1. Digital Experience Lead and Product Owner, Global Loyalty Senior Advisor

   Dell Technologies

   Aug 2024 — Present

   Lead global customer experience strategy, roadmap, program designs, and integration•Implemented CSAT tracking and directly drove +274 bps CSAT year over year•Own prioritization and task management across 3 cross-functional teams, 20+ partner teams•Oversaw API performance improvement initiatives driving response time reductions in excess of 75%•Implement and manage AI-driven program features to improve customer experience, response times•Represent global team in technical forums, ensuring program inclusion in organization-driven modernization efforts, overseeing data migration

Education

• Southern Methodist University - Cox School of Business

  Bachelor’s Degree

Skills

• Management
• Research
• Public Speaking
• Marketing Research
• Event Planning
• Hardwork
• Internal Marketing
• Time Management
• Communication
• Marketing Communications
• Patience
• Microsoft Office
• Powerpoint
• Creativity
• Organization
• Social Media
• Dedicated to Work