Marissa Karasz

Guest Service Agent Overnight @The Garden City Hotel

Garden City, NY, US

The Garden City Hotel is a Forbes Recommended and Four Diamond hotel on Long Island that has set the standard for timeless elegance and modern luxury for over 150 years. Known for its refined hospitality and clientele ranging from corporate executives to high-profile guests, the hotel combines historic charm with thoughtful, detail-oriented service. • Supports nightly audit procedures, balances accounts, routes and processes guest payments, and prepares financial reports to ensure accurate revenue tracking and end-of-day closeouts• Utilizes OPERA property management system to manage arrivals, departures, room assignments, and occupancy tracking• Coordinates with departments across the hotel, including security, housekeeping, and food & beverage, to address guest needs and resolve operational issues during overnight shifts• Provides front office, client-facing service as a key point of contact for guests, managing inquiries and resolving concerns with professionalism and discretion

Baruch College

Master of Science - MS

New York Institute of Technology

Bachelor of Science - BS

Baruch College

Master of Science - MS