Marissa Sylvester

About Marissa Sylvester

I am a hospitality professional passionate about creating meaningful guest experiences through thoughtful service, strong communication, and seamless event coordination. I recently graduated from California State University, Long Beach with a BS in Hospitality Management and a minor in Event Planning and Management.I currently serve as an Event Concierge and Coordinator at the Andaz West Hollywood, supporting the planning and execution of events in one of LA’s most iconic lifestyle hotels. This role allows me to combine my love for organization, guest service, and creative problem‑solving while helping deliver memorable experiences for clients and attendees.My background includes hands‑on experience in event coordination, guest service, hotel operations, and food and beverage. These roles have helped me build a well‑rounded foundation in hospitality, develop strong attention to detail, and thrive in fast‑paced, guest‑focused environments.I am always open to connecting with hospitality professionals, students, and industry leaders, so feel free to reach out any time!

Experience

1. Event Concierge and Coordinator

   Andaz West Hollywood

   Nov 2025 — Present · West Hollywood, CA, US

   Serve as an on-site liaison between clients and hotel departments at the iconic Andaz West Hollywood, a 240-room lifestyle hotel featuring approximately square feet of indoor and outdoor event space on the historic Sunset Strip.Respond to client and guest needs throughout each program, ensuring seamless communication between Sales, Events, Banquets, Culinary, A/V, Housekeeping, and Engineering.Support daily event operations by coordinating day-of logistics, preparing directional signage for events, creating detailed food labels, and assisting with setup needs based on client expectations.Assist the Sales and Events teams by receiving and qualifying event inquiries, supporting site visits, preparing materials, and contributing to event detailing and operational planning.Manage courtesy room blocks by coordinating reservation links, communicating essential group details to internal departments, and ensuring guests receive the information and support needed for a smooth arrival and stay.Maintain a strong on-site presence during events, resolving issues with urgency, coordinating with operational teams, and ensuring a positive client experience from setup through closeout.

Education

• California State University, Long Beach

  Bachelor's degree, Hospitality Management