Maris Safin
Business Operations Manager | 10+ years in Sales, Marketing, Automotive
- Role
- Business Operations Manager at Lola And The Boys
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Business Operations Manager
Apr 2023 — Present · Chicago, IL, US
I was hired as the first Operations Manager to lead process optimization. Managed a team of over 50 people: Warehouse Team, Retail Store Team, Customer Care. Managed operational budget up to yearly. Hired and trained 20 people. Increased sales revenue by 15% yearly- Increased the speed of collecting orders by x2 and reduced mistakes in the process by x3 via replacing manual workflow, improving the work environment and adding new software solutions- Decreased the return rate from 25% to 10% due to specific and detailed descriptions on the website- Reduced the order shipping cost by 27% via adding 3 new services and negotiations with carriers- Increased revenue by 20% QoQ due to settling the pre-order process- Increased the order return speed by x3 due automating the process and software implementation- Saved 40 working hours weekly by order return process optimization- Increased the number of orders by 10% monthly by improving inventory management process- Managed licensed items production in collaboration with: Warner Brothers, Universal, Hasbro- Launched two new retail stores in Chicago.
Education
Plekhanov Russian University of Economics
Master's degree
2009 — 2011
Plekhanov Russian University of Economics
Bachelor's degree
2005 — 2009
Skills
- Microsoft Excel
- B2b
- Sales Process Implementation
- Automotive
- Target Costing
- Forecasting
- Planning
- Disposition
- Budget
- Marketing Research
- Calculations
- Contract Negotiation
- Marketing
- Loyalty Programs
- Tactical Sales Planning
- Sales Process
- Report Writing
- Fleet Services
- Reporting & Analysis
- Microsoft Office
- Sales
- Dealer Operations
- Marketing Communications
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