Marissa Bell
- Role
- Customer Experience Manager at ILIA Beauty
- Location
- Fresno, CA, US
- LinkedIn followers
- 500 followers
About Marissa Bell
Successful and experienced Office Manager, Personal Assistant and Customer Experience…
Experience
Customer Experience Manager
Aug 2020 — Present
Leads a team of talented support people by providing guidance and coaching to help the team deliver the best possible customer experiences Owns escalations and holds responsibility for finding resolutions for out of the ordinary occurrences Point of contact for cross functional team support and insights into the customer experience quantitatively and qualitatively Ensures the team’s time is sufficiently utilized and each person’s skill set is being used in the best possible manner in support of both the customer and employee Provides mentorship and support for the support team, helping to develop skills to help them grow within Ilia Assists Senior Manager in developing career pathing, employee and department goals, stretch assignments to keep employees learning and growing Defines, measures and improves key performance indicators that tell a story on customer and employee experience Provides actionable feedback when needed, and writes and delivers performance reviews on a consistent basis Maintains and manages systems and tools used to support the Customer Experience team Assists Senior Manager in overseeing development and maintenance of knowledge base articles and resources to reduce customer inquiries and improve employee knowledge
Skills
- Retail Sales
- Powerpoint
- Sales
- Retail
- Customer Service
- Client Development
- Microsoft Word
- Cashiering
- Social Media
- Visual Merchandising
- Time Management
- Leadership
- Teamwork
- Team Management
- Fashion
- Microsoft Office
- Sales Management
- Social Networking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.