Marissa Mott
Key Account Executive & Customer Success Manager
- Role
- Customer Success & Key Account Manager at RoadRunner
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Marissa Mott
Over 5 years’ experience as a Business Development and Sales Professional with expertise in customer success management, strategic digital marketing, and the implementation of successful sales projects. Proven ability to source and generate new business opportunities while effectively retaining major accounts, onboarding new customers, training, and negotiating contracts. Utilizes highly effective communication skills during collaborative problem-solving, follow-up dialog, sales presentations, and conflict resolution. Influential manager who can acquire and establish business relationships while generating new leads, improving the customer experience, resolving issues, and making lasting contributions to company profits, business growth and the bottom line.• Account Relationship Management• Business Relationship Management• Customer Relationship Management (CRM)• Customer Loyalty• B2B & B2C• Business Development• SEO & SLA\'s• Customer Acquisition & Retention• Client Engagement• Market Research• Social Media Marketing• Customer Onboarding• Competitive Intelligence• Conflict Resolution & Negotiation• Consultative Approach• Cross- Functional Team Leadership• Collaborative Problem Solving• Customer Experience & Success• Customer Service & Satisfaction• De-Escalation• Lead Segmentation & Generation• Digital Marketing• Key Account Management • KPI Metrics• Marketing & Sales Communications• New Market Identification• Presentations & Client Meetings• Pricing, Quotes, Contracts & Proposals• Product Education • Project Management• Portfolio Management• Promotional Sales & Marketing• Referrals/New Business Generation• Relationship Building & Development•. Renewals• Sales Prospecting• Sales Strategy• Sales Process Improvement• Sales Operations Management• Solution Selling• Training & Development• Value-Added Approach• Vertical Markets• Vendor Management
Experience
Customer Success & Key Account Manager
Jan 2020 — Present · US
United States
Education
Kent State University
Bachelor of Science (B.S.)
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