Marissa Lancellotti
Director of CX @ Goldbelly | CX Strategy & People Leader | Scaling Teams & Customers | Onboarding & Enablement Architect
- Role
- Director of Customer Experience at Goldbelly
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Marissa Lancellotti
I’m a Customer Experience & People Leader with experience building and scaling high-performing teams across B2C and B2B environments. At Goldbelly, I’ve led customer support teams, designed onboarding, engagement and enablement programs, and implemented processes that improve efficiency, team communication and customer satisfaction.Core strengths:Team leadership & development – coaching and growing high-performing teamsTraining & onboarding – creating programs that set employees and customers up for successRelationship building & account management – delivering value through personalized client strategiesCustomer advocacy & retention – amplifying the customer voice to drive loyaltyCX strategy & process design – aligning operations with business goals and customer journeysCollaboration & communication – partnering across functions to deliver scalable impactI excel at cultivating customer-focused teams by designing engaging employee experiences that drive meaningful outcomes for both the business and the people delivering its customer experience.
Experience
Director of Customer Experience
May 2024 — Present
Education
Scuola di Lorenzo de Medici
International Study Abroad Experience
Marist College
BA
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