Marissa Krupski

About Marissa Krupski

A transformational leader in IT and continuous improvement with over 20 years of experience in the healthcare industry, you’ll find me at the intersection of innovation, problem-solving, and technology. I enjoy using my superpower of simplifying the complex; leading cross-functional teams through enterprise initiatives, creating game plans, slicing data to identify opportunities, and designing strategic technology-based solutions. That is my happy place.

Experience

1. Lead Director - Technology Transformation Mental Health Parity

   CVS Health

   Oct 2021 — Present

   Building the quickest and cleanest path through the highly matrixed web of business units and systems of Mental Health Parity (MHP). In this role, I am leveraging my experiences in healthcare, process engineering, and automation technology while leading two teams (Continuous Improvement & Technology) to architect innovative solutions that enable the business to consistently deliver quality data and narrative responses to regulatory audits on time, minimizing risk and improving customer satisfaction- Built and lead 2 high performing teams specializing in continuous improvement & technology for a new business unit: Mental Health Parity (MHP)- Directed cross-functional teams to map and identify pain points for highly matrixed processes across 20+ business units, resulting in 27 opportunities, and an average 70% reduction in turnaround time, achieved $1M+ cost avoidance in the first year- Led colleague engagement team, established VOIC and NPS scores for our organization- Managed vendor partners to achieve an efficient, flexible staffing model- Secured additional funding for technology initiatives, expedited go-live schedule- Host: Annual MS Power Platform Innovation Challenge;>100 participants, 5 business cases solved, 4 promotions- Speaker: WISE Authentic Leadership, EXL Women’s Inclusive Network, MS 365 Ignite

Education

• University of Cincinnati

  Mathematics and Computer Science