Marissa Garcia Johnston
Senior Manager, Learning & Development at T-Mobile
- Role
- Senior Manager, Learning and Development at T-Mobile
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Marissa Garcia Johnston
Strengths Finder: Responsibility | Futuristic | Belief | Arranger | StrategicAs a Senior Manager of Learning and Development at T-Mobile, I lead a multidisciplinary team of Learning Solutions Managers, Senior Analysts, Senior Art Direction Managers, and Senior UX Designers responsible for delivering cutting-edge learning technology experiences to frontline teams.My organization drives the learning ecosystem that powers new hire onboarding, continued education, and in-role development at scale. We design and deploy innovative solutions, including AI-powered role plays, immersive simulations, digital learning experiences, and LMS enablement, ensuring our frontline teams are equipped to perform in a fast-moving, customer-centric environment.I lead through innovation, operational excellence, and transformation. By integrating AI, design thinking, and data-driven decision-making into our strategy, I help influence how learning technology is delivered across the enterprise. I partner closely with senior leadership to align learning investments with business priorities and frontline performance outcomes.I am passionate about building high-performing teams that continuously push boundaries, elevating the learner experience, modernizing enterprise learning, and redefining what is possible through technology.
Experience
Senior Manager, Learning and Development
Jan 2022 — Present · Bellevue, WA, US
I am honored to lead a team of Senior Instructional Designers and Senior Program Managers who create a suite of Leadership Development programs. Our work supports leaders\' onboarding and continued development throughout Retail and Customer Care teams. We customize our learning content to meet the needs of our internal and external customers and focus on multi-modal options to reach the greatest number of learners. We remove roadblocks for our customers and ensure we support their current and future needs. Deep experience in mergers and acquisitions and omni-channel support.I have served multiple Design Teams, including- New Hire Onboarding- Systems Training- Leader Onboarding- Leader Readiness Programs (go-to-market type of launches)- Leadership Development
Education
The University of Arizona Global Campus
Bachelor of Arts - BA, Business Leadership & Project Management
The University of Arizona Global Campus
Master of Arts - MA, Organizational Leadership
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