Marissa Cuevas
Accomplished Customer Experience Manager with a Passion for Helping People and Achieving Results | 17+ years of Leadership in People, Operations, and Project Management
- Role
- Director of Customer Success at Third Way Health
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Marissa Cuevas
My passion is helping people, clients and colleagues alike. I have 17 years of customer experience management in a diversity of industries, successfully performing in leadership roles with a focus in people, operations, and project management. I was elected Head of the Patient Experience Committee at a Level One trauma hospital. I have a proven track record of professional success, achieving high client retention and being results-driven, from analysis of key data to developing ideas and initiatives through execution. My ability to manage multiple projects and tasks simultaneously with exceptional quality, organization, communication, and keen attention to detail has been consistently exemplified throughout my professional life. My career has been built upon creating meaningful, personalized relationships and ensuring individuals have the tools they need to succeed, being an advocate for clients, patients, and for the companies I have served. I have a magnetic personality and refined interpersonal skills that allow me to connect with a diversity of individuals, fostering positive and productive relationships in a professional environment. I am easily adaptable and take pride in my analytical mind and ability to problem solve creatively. I have always ensured that the individual needs of my clients are not only met, but exceeded, both proactively and with responsiveness.
Experience
Director of Customer Success
Nov 2023 — Present · Los Angeles, CA, US
Third Way Health is a cutting-edge healthcare BPO partner focused on revolutionizing business operations for payers, providers, MSOs, and beyond. We ensure best in class service quality through our tech-enabled end-to-end operating platform, a meticulous implementation process, and top tier personnel.
Education
University of Oregon Lundquist College of Business
Bachelor of Science (BS), Business Administration
2001 — 2005
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