Marissa Donnelly

About Marissa Donnelly

Operations management professional, mission-driven, curious, and compassionate. Highly organized, with meticulous attention to detail. Presently enrolled in a master’s marriage and family therapy program at Syracuse University and am a graduate of The New School’s Master of Arts in general psychology, with a concentration in mental health and substance abuse counseling. Working towards transitioning from the health, wellness, and fitness sector to leadership opportunities in the mental health space, applying transferrable skills and academic training. Senior Operations Manager and Specialist for Equinox since 2020, and CX Process and Operations Associate with Bonobos for three years. Highlights- Engage with business managers and organizational leaders to understand organizational objectives and create training curricula to support future growth- Oversee and manage a Learning Management System platform providing online learning, training, and development opportunities- Collaborate with cross-functional teams to identify strategic priorities and roadmaps- Subject matter expert for internal systems, external tools, and processes for online and brick-and-mortar retailer.

Experience

1. Senior Operations Manager

   Equinox

   Jun 2024 — Present · New York, NY, US

   Provided pivotal operational support for People Services initiatives across 110+ clubs (impacting 2,500+ professionals), offering direct supervision to 1 team member and secondary management to a 12-person team since January 2025; served as the primary administrative and field communication point-person for the department, managing the drafting, sending, and response to the majority of external communications to ensure clarity and consistency across the organization.• Managed comprehensive departmental accounting processes, encompassing invoicing, vendor onboarding/management, and budget reconciliation, in addition to processing bi-weekly payroll; developed and implemented a performance-based compensation structure that reduced total spend by 15% and administrative hours by 10%; and led continuous improvement efforts to enhance overall operational efficiency and employee support.• Led the strategic expansion of the Educator program (growing to 65 members with 15 new hires in eight months) and relaunched the Continuing Education program after a nearly 5-year hiatus, overseeing 100+ in-person workshop/certification events across 50 clubs and 5 regions (20••••25).• Advised the global Learning Management System (LMS) transition for over professionals, overseeing the migration of courses and tens of thousands of completion data, which ensured seamless content delivery, robust analytics, and enhanced authoring tools.

Education

• Flagler College

  Bachelor of Arts - BA, Mass Communication/Media Studies

• The New School

  Master of Arts - MA, General Psychology

• Syracuse University

  Master of Arts - MA, Marriage and Family Therapy/Counseling