Marisol Chase

Director of Strategic Accounts

Role
Manager, Client Experience at Graham Media Group
Location
Boston, MA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Marisol Chase

I help businesses grow their customer base by combining smart audience targeting with…

Experience

  1. Manager, Client Experience

    Graham Media Group

    Oct 2022 — Present

    Manages a high-performing team of Client Experience Strategists responsible for retaining and growing multimillion-dollar digital advertising revenue. We support sales across all GMG markets through strategic client engagement, monthly performance calls, and day-to-day campaign management.Established the post-sales digital division within Graham Media Group\'s Ad Operations team, building a foundation for scalable support and strategic execution.Implemented a structured reporting process to deliver timely digital performance insights to clients, enhancing transparency and client satisfaction.Creates and delivers digital strategy presentations in collaboration with Account Executives, leveraging third-party research to support both pre- and post-sales initiatives aimed at revenue growth and client retention. Leading to one million in digital sales. Developed a centralized digital hub consolidating industry-specific presentations, resources, and tools to streamline sales efforts and improve accessibility.Led nationwide webinars and training sessions to upskill local teams and drive increased digital revenue across all Graham Media Group stations.

Education

  • Fitchburg State University

    Master of Business Administration - MBA, Business Administration and Management, General

  • Massasoit Community College

    Associate's degree, Liberal Arts

    2013 — 2015

  • Bridgewater State University

    Bachelor of Arts (B.A.), Communication and Public Relations

    2015 — 2017

Skills

  • Microsoft Word
  • Public Speaking
  • Adobe Photoshop
  • Management
  • Powerpoint
  • Microsoft Excel
  • Critical Thinking
  • Leadership
  • Research
  • Microsoft Office
  • Writing
  • Project Management
  • Public Relations
  • Customer Service

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Marisol Chase — Manager, Client Experience at Graham Media Group in Boston, MA, US | Unifers