Marisa Diaz

About Marisa Diaz

UX Strategy & Design Operations Leader with:• 8 years of experience applying design thinking in the social impact sector: facilitated workshops and conducted UX research for collaborative ideation, landscape analyses, product and service roadmap development, and product design.• System thinking skills: collected and connected user insights across organizational functions, internal and external stakeholders, projects, and KPIs to inform overall strategy.• Over 13 years’ experience in managing people, projects, and processes: built UX/UI, service design, and community research capacity, oversaw up to eight direct reports of varied skills and career levels, developed design operations and systems from the ground up, and led design sprints for a cross-functional team of UX/UI designers, product managers, and software engineers.

Experience

1. Cx Program and Service Design Lead

   Vanguard Charitable

   Apr 2026 — Present · Malvern, PA, US

Education

• Philadelphia University

  Master of Business Administration (M.B.A.), Strategic Design

  2015 — 2017

• University of the Arts

  Bachelor of Fine Arts (BFA), Painting

  2000 — 2003

Skills

• Management
• CRO
• 21 Cfr Part 11
• Gcp
• Validation
• U.s. Title 21 Cfr Part 11 Regulation
• Data Management
• Strategic Communications
• Testing
• Sop
• Fda
• Good Clinical Practice (Gcp)
• User Acceptance Testing
• Computer System Validation
• Software Documentation
• Edc
• Standard Operating Procedure (Sop)
• Business Model Innovation