Marisa Charlotte

About Marisa Charlotte

With over 8 years of professional sales experience in the information technology and services sector, I have a proven track record of exceeding sales targets and driving revenue growth across diverse industries and verticals to various different business functions. I pride myself on my ability to build lasting relationships with my clients, acting as a trusted C-level advisor and partner throughout the sales process and beyond.I am passionate about customer experience, always striving to understand my clients\' unique challenges and deliver tailored solutions that not only meet their needs but also enhance their overall satisfaction. My strategic value-selling approach combines market insights with a deep understanding of client requirements, allowing me to foster long-term partnerships with executives that contribute to sustained business success.I am excited to connect with like-minded CX professionals and continue exploring new opportunities to drive growth and make an impact in the ever-evolving IT landscape.

Experience

1. Enterprise Account Executive, High Tech Vertical

   Zendesk

   Oct 2024 — Present · Austin, TX, US

   Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than people across the world.

Education

• Florida Gulf Coast University

  Bachelor of Science (B.S.), Marketing

Skills

• Strategic Planning
• Strategic Partnerships
• Social Media Marketing
• Microsoft Excel
• Communication
• Social Media
• Leadership
• Go-to-Market Strategy
• Marketing Strategy
• Recruiting
• Marketing
• Business Strategy
• Time Management
• Management
• IT Service Management
• Public Speaking
• Customer Service
• Microsoft Office
• Sales
• Marketing Communications
• Microsoft Word