Marisa Britton

Client Success Agent @National Debt Relief, LLC

US

Responsibilities- Utilize client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns -Resolve client inquiries, complex scenarios, and concerns with confidence, relationship building, and listening skills -Support the clients with empathy, understanding, and subject-matter knowledge -Document client discussions clearly and concisely - Present settlement proposals to clients for approval -Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience -Responsible for guiding the client’s discussions with the next steps to progress toward their financial goals -If required, escalate and direct clients to managers, team leads, and other departments as needed

White Pine High School

Advanced Diploma in Math, Science, Computers

Kaplan University

Accounting