Mario Perretta

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARIO PERRETTA

I have been an Associate Director, Client Services - EMEA Technology Solutions at IQVIA since January 2023, where I lead a team of professionals who deliver high-quality solutions for the healthcare data and analytics products in the EMEA region. I have over 5 years of experience in marketing and client services, and I am a passionate and proactive leader with a deep knowledge of marketing BtoB, especially in the medical device and healthcare sectors.My core competencies include service management, service improvement, and service single point of contact, as well as new business development, marketing communications, and building trust with customers and stakeholders. I have successfully managed product launches, communication campaigns, market analysis, and product roadmaps, as well as negotiated with C-suite executives, key opinion leaders, and policymakers. My mission is to drive service excellence and innovation for the EMEA Technology Solutions products, by ensuring harmonized services across the regions, executing change and service requests, managing resource assignments and cycle releases, and presenting product roadmap enhancements. I also strive to continuously improve customer experience, by driving service improvements, defining and monitoring service success metrics, and being the customer\'s voice within IQVIA.I am always eager to learn new skills, tools, and best practices, and I have obtained multiple certifications from LinkedIn, such as Writing a Marketing Plan, Determining Market Size for Your Product or Service, and Creating Your Strategic Marketing Plan. I hold a Master\'s Degree in Electronic Engineering from the University of Pisa, and I have attended courses on Communication Skills, Marketing Management BtoB, and Negotiation Skills from prestigious institutions such as SDA Bocconi, 24ORE Business School, and Consorzio Elis. I value collaboration, innovation, quality, and support, and I aim to make a positive impact in the healthcare industry with my work.