Marion Isabelle Muszynski
Vice President, Expert - Business Consulting Human Centered Design Cx, Ux, Service Design @CGI
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WORK HISTORY
Vice President, Expert - Business Consulting Human Centered Design Cx, Ux, Service Design @CGI
Montreal, QC, CA
Driving strategic transformation at the intersection of Human-Centered Design, service innovation, and global business consulting- Transformed, scaled, and led a national, multidisciplinary practice of designers, researchers, and strategists supporting complex transformation programs- Defined the practice’s vision, operating model, and growth strategy, including methods, governance, and delivery frameworks- Acted as a trusted advisor to senior client executives, combining strategic leadership with selective hands-on involvement to shape impact-driven roadmaps, service strategies, and large-scale transformation initiatives- Aligned executives, technology leaders, and delivery teams around shared priorities and measurable outcomes in complex organizational environments.With a focus on aligning business goals with human needs, our teams help organizations unlock value, build internal capability, and design for meaningful, measurable change, embedding design-led thinking across teams, to reimagine customer and employee experiences.
EDUCATION
Lycée Jean Victor Poncelet
Baccalauréat en Sciences Économiques et Sociales (ES)
Université de Montréal
Information architecture at the Library and Information Science department.
OMNES Education
Master I, Advertising & Marketing.
Factry
Creative Leadership
OMNES Education
Bachelor, Advertising & Marketing.
OMNES Education
Brevet de Technicien Supérieur , Corporate Communication
SKILLS
ABOUT MARION ISABELLE MUSZYNSKI
Seasoned leader in strategy and innovation and trusted executive advisor with over 18 years of experience leading complex transformations across operating models, products, and customer experience.I help organizations navigate ambiguity, reduce complexity, and deliver tangible outcomes by combining human-centered design, systems thinking, and hands-on execution. My work sits at the intersection of strategy, technology, and experience — from shaping vision and operating models to supporting leaders through high-stakes decisions and transformation initiatives.I’ve built and scaled design and experience practices within large, regulated enterprises and fast-moving creative environments, working closely with executive teams across financial services, public sector, energy, and digital industries.Key highlights:Built and led the Service Design & CX practice at National Bank of CanadaIntroduced Player-Centricity and experience governance at Electronic Arts (Motive Studio)Created and scaled the Experience & Service Design practice at CGI, supporting major public and private-sector clients across CanadaI remain selectively hands-on in complex engagements, acting as a strategic partner and advisor to senior leaders when clarity, alignment, and momentum matter most.I am passionate about sharing my expertise in experience and service design: I frequently speak at conferences, I am a former lecturer at Concordia Univeristy and aspiring author who hopes to resume teaching and writing soon.
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