Marion Onyeaba
Customer Care Associate @Canadian Blood Services
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WORK HISTORY
Customer Care Associate @Canadian Blood Services
EDUCATION
Cambrian College
Post Graduate Certificate, IT Business Analysis
BCS, The Chartered Institute for IT
Level 4 certificate in IT, Information Technology
Cambrian College
Post Graduate Certificate, Supply Chain Management
Delta State University, Nigeria
B.sc, Library and Information Science
ABOUT MARION ONYEABA
As a business analyst skilled in data gathering, process mapping and improvement, gap analysis, business analysis, and customer engagement, I have leveraged my expertise to develop a segmentation report, monitoring customers\' spending patterns. I collaborate closely with the business to pinpoint areas for operational enhancement by analyzing available data. Working alongside system architects and developers, I ensure seamless implementation of system improvements. I\'ve identified prevailing trends and user behavior, crafting business rules for loyalty programs that inform strategic decisions in sales, product development, and customer experience. Previously, I oversaw the performance of Business Banking teams, utilizing data analytics to identify avenues for improvement, which enhanced operational efficiency and customer satisfaction.
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