Marion McGowan

About Marion McGowan

I am a mission-driven, transformational leader who sets vision and guides health care system, health care provider, and insurance organizations. I accomplish this by developing growth strategies, leading complex integrated health care delivery solutions, networks, and population health support, modernizing operations, and cultivating respectful rapport with physicians, nurses, administrators, stakeholders, and board of directors. I pioneer innovative service models supporting population health management initiatives, product development, and value-based payment strategies. I am known for creating a welcoming culture of diversity and inclusion to engage, retain, and develop top talent.Career Accomplishments:• Stabilized provider services by modernizing and integrating primary care health and wellness centers, creating a clinically integrated network, building digital channels, enhancing consumer access, and launching an integrated payer-provider executive team, which advanced the payer-provider program and operations.• Introduced enterprise-wide daily management system, master facility plans, and a multi-year strategic, operating, and financial plan, resulting in continual growth in market share, community services, and provider advances. • Spearheaded a payer-provider contracting strategy with new models of value-based payment arrangements and health plan product development strategies, resulting in expanded clinical integrated networks that supported population health.• Secured value-based contract arrangements with the largest physician hospital in Western Massachusetts, which enabled the launch of a competitive Medicare Advantage product with no premium, rich benefits, and exclusive access to the provider network.• Obtained board of trustee endorsement of a ten-year digital and data strategy, which produced a clinically driven revenue cycle, population of health tools, clinical quality initiatives, and consumer digital tools.• Developed a sustainable growth strategy, which strengthened risk-based capital and underwriting margins.• Brought together strategy and operational leaders to leverage their silo strengths, which enabled business growth, efficiency and better experiences for the consumer.Specialties: Clinically Integrated Networks | Patient Care | Hospital Management | Healthcare Systems and Innovation | Regional Health Plans | Organization Transformation | Operations | Process Improvement | Regulatory Compliance | Cross-Functional Team Leadership | Utilization Management | Diversity and Inclusion | Board Service

Experience

1. Executive Vice President Chief Operating Officer

   Baystate Health

   Jan 2020 — Present · Springfield, MA, US

   Lead strategic growth, operating performance, health care advances, and value-based strategies of an integrated health care delivery system across payer and provider entities.• Established a growth strategy with service line physician engagement and successful growth outcomes.• Secured board of trustee endorsement, to fund and develop a 10-year digital and data strategy that includes a clinically driven revenue cycle, population health tools, clinical quality initiatives, and consumer digital tools.• Advanced corporate services, including information and technology, plant and facilities, quality and safety, regulatory and accrediting, and real estate management.• Expanded orthopedic service line into northern market and converted a hospital-based outpatient surgery center to a joint ventured ambulatory surgery center with independent orthopedic surgeons.• Established a 150 joint ventured acute behavioral health hospital venture with a strategic partner. • Directed internal crisis management (COVID-19 pandemic), including incident, emergence, and response. • Operated a post pandemic recovery plan including divestitures, investments, and a five-year strategic, financial plan.• Established an integrated, enterprise-wide team capable of leading change and enhanced system performance.

Education

• Carnegie Mellon University

  Masters of Public Management, Non-Profit/Public/Organizational Management

• Alvernia University

  Doctor of Philosophy (Ph.D.), Leadership

• Carlow University

  Bachelor of Science - BS, Registered Nursing/Registered Nurse

Skills

• Healthcare Management
• Hospitals
• Strategic Planning
• Healthcare
• Business Development
• Healthcare Consulting
• Management
• Team Building
• Electronic Medical Record (Emr)
• Healthcare Information Technology (Hit)
• Customer Service
• Public Speaking
• Performance Management
• Leadership