Mario F. Guzman
Operations Guru | Super Dad | Tech Dude | Strategist
- Role
- Customer Success Manager at AssetWorks Inc
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Mario F. Guzman
Executive administrator specializing in government operations, asset management, process improvements, strategic planning, and emergency operations. I\'m a practitioner of servant leadership and employee empowerment to achieve organizational success. “The role of the leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen” - Simon Sinek
Experience
Customer Success Manager
Jul 2024 — Present · US
Manage top 20% of company accounts with annual recurring revenue totaling $4.5M. Grow Enterprise Asset Management (EAM) division with government accounts. Serve as consultant for data utilization in government accounts. Provide guidance on greater efficiencies for public service operations (Capital Improvements, linear assets, Facilities Management, Fleet Management, Parks and Recreation). Conduct site visits for operational efficiencies. Manage and advise private accounts, including airlines, on data collection and efficient workflow processes. Deescalate and retain at risk accounts.
Education
Hudson Valley Community College
Associate of Science (A.S.), Automotive Engineering Technology/Technician
1996 — 1998
Florida Atlantic University
Master of Public Administration - MPA
2011 — 2014
Florida Atlantic University
Bachelor's degree, Public Administration
2005 — 2008
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