Mario Moreno

About Mario Moreno

Any other knowledge is harmful to a man who has not the knowledge of goodness.” - MontaigneAs a professional working in generative AI projects, I believe that foundational ethical principles, diversity of experience, and flexibility of approach are essential elements to producing high-quality products that are trustworthy, safe, and factual. These principles should be implemented not only at the client or vendor side, but across all stakeholders and phases or a project. I am both excited and proud to help build and work on teams where these elements are fundamental to our vision.As a linguist with a background in philosophy and education, I am passionate about finding new ways to use modern technology to increase readability and language comprehension among readers and thinkers of all ages. Whether in the classroom, in job settings, and everywhere else, there is great value in prioritizing the language people are actually using in their daily life to communicate. My life-long goal, both personally and professionally, is to use my skills and the diversity of my experience to make important ideas and conversations accessible to everyone.Language should be the bridge and not the barrier, to a life well lived.

Experience

1. Program Manager

   Mother Tongue

   Jul 2023 — Present · San Francisco, CA, US

   Design and implement quality assessments for applicants to Gen AI projects* Design and implement supplemental training materials and remediation plans for team of freelancers in training, production, review, and QA across all projects* Collaborate with clients to implement and improve client guidelines across multiple languages and locales* Collaborate with clients to design, implement, and iterate QA frameworks, with a focus on style, policy, and trust & safety requirements* Assist clients in training and supporting other vendor teams in various project phases* Select, train, and supervise team leads for Gen AI projects, ensuring proper team-wide and individualized support to freelancers across all projects* Maintain daily and weekly communication with various project stakeholders to assess team progress, implement high-level feedback, and meet client goals across all projects* Oversee Project Coordinators in compiling and interpreting team data and weekly metrics for both internal and client review

Education

• Georgetown University

  Master's Degree, Linguistics

  2020 — 2022

• St. John's College

  Bachelor’s Degree, Liberal Arts

  2009 — 2020

• Edison High School

  High School Diploma

  2003 — 2007