Mario Veltri

VP of Technical Operations @Gerber National Claim Services

As Vice President of Technical Operations at Gerber National Claim Services, I’ve played a key role in the company’s evolution since the Boyd Group’s acquisition of Netcost Claim Services in 2014. I focus on operational leadership, digital transformation, and scalable technology innovation.Key Contributions:• Operational Leadership: Guiding strategic initiatives and daily operations across claims management and vendor coordination, drawing on deep industry expertise.• Technology Development: Oversee development of the Gerber NCS application site and infrastructure enhancements to support growth and efficiency.• AI Implementation: Lead the integration of AI technologies—including conversational AI (Intelligent Virtual Agents), automated triage, and outbound follow-up—to streamline call center operations, reduce labor costs, and enhance service delivery.Areas of Expertise:• AI & Automation: Implementing intelligent solutions to optimize workflows, enhance speed to resolution, and reduce manual labor.• Claims Technology: Leading development and integration of custom platforms to manage and scale auto glass claims efficiently.• Web Application Development: Driving user-friendly, performance-based enhancements to customer- and provider-facing portals.• Analytics & Reporting: Leveraging DOMO and BI tools to turn operational data into actionable insights for better decisions.• Logistics Optimization: Improving efficiency through automation, smart dispatching, and real-time vendor coordination.• Customer Experience (CX): Designing tech-enabled solutions that deliver fast, consistent, and high-quality customer interactions.Career Goals:I aim to return to a leadership role similar to my founding of Netcost Claim Services—within claims, AI, or outsourcing—where I can drive innovation, growth, and performance.