Mario Veltri
VP of Technical Operations at Gerber National Claim Services
- Role
- VP of Technical Operations at Gerber National Claim Services
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Mario Veltri
Hello, I\'m Mario Veltri, the current Vice President of Technical Operations at Gerber…
Experience
VP of Technical Operations
Gerber National Claim Services
Jun 2014 — Present
As Vice President of Technical Operations at Gerber National Claim Services, I’ve played a key role in the company’s evolution since the Boyd Group’s acquisition of Netcost Claim Services in 2014. I focus on operational leadership, digital transformation, and scalable technology innovation.Key Contributions:• Operational Leadership: Guiding strategic initiatives and daily operations across claims management and vendor coordination, drawing on deep industry expertise.• Technology Development: Oversee development of the Gerber NCS application site and infrastructure enhancements to support growth and efficiency.• AI Implementation: Lead the integration of AI technologies—including conversational AI (Intelligent Virtual Agents), automated triage, and outbound follow-up—to streamline call center operations, reduce labor costs, and enhance service delivery.Areas of Expertise:• AI & Automation: Implementing intelligent solutions to optimize workflows, enhance speed to resolution, and reduce manual labor.• Claims Technology: Leading development and integration of custom platforms to manage and scale auto glass claims efficiently.• Web Application Development: Driving user-friendly, performance-based enhancements to customer- and provider-facing portals.• Analytics & Reporting: Leveraging DOMO and BI tools to turn operational data into actionable insights for better decisions.• Logistics Optimization: Improving efficiency through automation, smart dispatching, and real-time vendor coordination.• Customer Experience (CX): Designing tech-enabled solutions that deliver fast, consistent, and high-quality customer interactions.Career Goals:I aim to return to a leadership role similar to my founding of Netcost Claim Services—within claims, AI, or outsourcing—where I can drive innovation, growth, and performance.
Skills
- Business Analysis
- Continuous Improvement
- Automobile
- Business Process Improvement
- Automotive Aftermarket
- Strategic Partnerships
- Strategic Planning
- Account Management
- Claim
- Product Development
- Pricing
- Insurance
- Business Intelligence
- Analytics
- Business Strategy
- Marketing
- Sales
- Sales Process
- Automotive
- Sales Management
- Vendor Management
- Crm
- Strategy
- Call Centers
- Business Development
- Claims Management
- Management
- Team Building
- Sales Presentations
- Fleet Management
- Marketing Strategy
- Property & Casualty Insurance
- Solution Selling
- Business Planning
- Operations Management
- Project Management
- Sales Operations
- Customer Retention
- Customer Service
- Customer Satisfaction
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