Mario Santos

About Mario Santos

IT Education consulting professional with 20+ years of functional business process analysis and Process redesign, as well as Change Management experience in the areas of ERP for Education with a focus on financial aid, account receivables and registration. Specific experience includes implementation assistance, project management, leadership, needs assessment, integration services and the ability to develop a strong working relationship with clients. All services focus on methodologies that target the multiple ways individual institutions provide similar services to their constituent (common best practices).

Experience

1. Principal Customer Success Manager

   Ellucian

   Jul 2015 — Present · FL, US

   Manage a portfolio of strategic accounts with an ARR of $19+ million Consistently Identify and close opportunities for footprint expansion generating an annual revenue of $3+ million, Identifying risks and issues to engage in mitigating strategies, and taking corrective action as appropriate to ensure value realization for our customers. Overall relationship management and risk mitigation to ensure the highest level of satisfaction, highest renewal rate, product adoption, and reference-ability of customer base.Develop an annual strategy for accounts and territory planning focused on the customer\'s journey to ensure customer product adoption and value realization when compare to the value proposition.

Education

• State University of New York - System

  Business, Management/ Accounting

  1991 — 1994