Mario Cortes

About Mario Cortes

As a results-driven Director of Operations, I specialize in optimizing processes, driving efficiency, and leading high-performing teams to achieve business objectives. With extensive experience in operations management, resource allocation, and usage management, I excel at identifying opportunities for improvement, implementing best practices, and ensuring seamless execution of strategic initiatives.I have a proven track record of enhancing operational performance, managing budgets, and building strong relationships with key stakeholders to drive sustainable growth. Whether streamlining workflows, reducing costs, or overseeing large-scale projects, I thrive in dynamic environments where I can make a meaningful impact.I am passionate about developing teams, fostering collaboration, and leveraging data-driven insights to enhance productivity and customer satisfaction. Always focused on innovation and continuous improvement, I bring a hands-on leadership approach that delivers measurable results.Let’s connect to discuss how I can contribute to operational excellence in your organization.

Experience

1. Service Operations Manager

   Infinity Energy

   Mar 2025 — Present · Mahwah, NJ, US

   As the Field Service Manager at Infinity Energy, I am responsible for setting the operational vision and leading the Service Department to align with the company\'s long-term growth and strategic objectives. I drive operational excellence by critically assessing current processes, championing best practices, and leading initiatives that increase efficiency, scalability, and service quality.I strategically allocate resources — including personnel, equipment, and materials — to maximize effectiveness, ensuring readiness for future expansion. A key aspect of my role involves managing operational budgets with a strong focus on financial performance, ensuring service operations stay within budget while exceeding performance targets and supporting broader profitability goals.I work closely with cross-functional teams to foster and expand strategic partnerships with key stakeholders, including clients, suppliers, and industry partners. This collaboration strengthens Infinity Energy’s market position and enhances our service delivery capabilities.A cornerstone of my leadership is operational innovation. I proactively identify opportunities for improvement, streamline workflows, and implement advanced technologies that keep Infinity Energy ahead of industry trends. This includes implementing data-driven systems to optimize service operations, reducing response times, and improving customer satisfaction metrics. I’ve led successful initiatives that have significantly reduced service backlogs, increased technician productivity, and improved overall service quality.Throughout my career, I’ve continuously positioned the Service Department as a key driver of customer loyalty and business growth. By aligning operational strategy with company objectives, I ensure that Infinity Energy is well-equipped to meet the challenges of the evolving solar industry and deliver exceptional service that supports long-term client retention.

Education

• Johnson & Wales University Online

  Master of Business Administration - MBA

• Seton Hall University

  Bachelor of Science (B.S.), Business Administration and Management, General

  2003 — 2007