Mario Noronha
Technical Delivery Manager @Speridian Technologies
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WORK HISTORY
Technical Delivery Manager @Speridian Technologies
Toronto, ON, CA
Directed 35+ global projects, integrated Jira ITSM workflows, enforced SLA compliance, and enhanced metric traceability through standardized dashboards, achieving 98% schedule accuracy while strengthening governance and operational efficiency across regulated implementation tracks.+ Coordinated Salesforce, Oracle Service Cloud, and UiPath ecosystems, aligned distributed engineering units, enforced transition controls, and maintained delivery accuracy, ensuring seamless execution across enterprise implementations with measurable improvements in compliance, adoption, and operational performance.+ Applied KPI tracking frameworks, optimized reporting dashboards, and streamlined governance processes, enabling faster decision-making cycles, improved transparency, and measurable efficiency gains across enterprise service delivery operations supporting diverse international client portfolios.+ Implemented ITSM structures in Jira, reduced incident resolution time, and enhanced SLA adherence, achieving measurable operational improvements while sustaining compliance across enterprise-scale projects with global delivery requirements.+ Strengthened vendor management processes, standardized documentation protocols, and improved audit readiness, ensuring consistent operational execution, measurable compliance alignment, and enhanced governance structures across enterprise-scale delivery environments.Skills: Salesforce, Oracle Service Cloud, UiPath, JIRA, ServiceNow, Confluence, Azure DevOps, SharePoint, ITSM, KPI Tracking, SLA Management, Executive Dashboards
EDUCATION
Mumbai University Mumbai
Bachelor’s in Physics & Electronics
NIIT, Mumbai, India
Diploma in Computer Science
ABOUT MARIO NORONHA
I started my career curious about how large systems work behind the scenes. That curiosity grew into a drive to understand why some projects flow smoothly while others struggle.Over the years, I learned that structure, clarity, and consistent delivery can transform complex environments. My journey across development, service delivery, and project execution shaped how I manage teams and build outcomes.I work best where technology, process, and people intersect. I guide technical teams through demanding delivery cycles. I align solution design with operational needs. I support leaders with clear reporting and reliable execution.My experience spans enterprise platforms, CRM ecosystems, ITSM workflows, automation, and cloud solutions. I manage timelines, integrations, governance structures, and stakeholder expectations with disciplined control. I enjoy turning fragmented processes into predictable delivery paths that help teams operate with confidence.Key achievements include: • Directed Salesforce and integration delivery for 80 permit types, achieving 95% adoption and 40% defect reduction. • Improved operational efficiency 25% and cut delays 30% through structured RFP analysis and workflow design. • Automated CRM test cycles with UiPath, reducing manual effort 45% and improving execution speed 38%. • Reduced incident resolution time 32% by implementing ITSM workflows and robust SLA governance. • Delivered CRM modernization for users with 94% adoption and 37% fewer post-release defects. • Enhanced delivery accuracy 22% through standardized lifecycle templates and compliance controls.I build delivery environments that scale across teams. I support project governance with accurate dashboards, clear documentation, and measurable outcomes. I drive alignment through structured communication and dependable execution.My focus stays on predictable delivery and continuous improvement across every engagement.Skills: Project Delivery, IT Service Delivery, Agile and Waterfall SDLC, Salesforce, Oracle Service Cloud, UiPath, Jira ITSM, Azure DevOps, Confluence, Reporting Dashboards, KPI Tracking, Vendor Management, Automation, Web and Mobile Platforms.NET Development, Incident and Change ManagementIf you would like to discuss a role, a project, or a potential collaboration, I am always open to connecting. Email: m••••••••@gmail.com Location: Toronto
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