Mario MacIas de Los Rios

General Manager @Harts Group

London, GB

In the role of General Manager at El Pastor, Harts Group, leadership and oversight of daily operations. This position involvesensuring that all aspects of the restaurant run smoothly, from customer service to staff management. The focus is ondriving business success through effective management strategies and a commitment to high-quality service. Continuousimprovement initiatives are implemented to enhance operational efficiency and customer satisfaction.• Direct all operations to maintain high standards of service and quality.• Lead and motivate a diverse team to achieve optimal performance.• Develop and implement policies to improve efficiency and customer experience.• Analyse performance metrics to drive business growth.• Assist in managing restaurant operations and team performance.• Facilitate staff training programs to enhance service quality.• Ensure compliance with health and safety regulations.• Inventory management and stock control.

Newham collage

Professional cookery, Hospitality services