Mario Knox

About Mario Knox

In a 15+ year career as a senior analyst and sales operations leader, I have excelled in providing analytical insights to grow online portfolios and developing strategies to optimize resources and sales channels while enabling organizational transformation and multimillion-dollar growth. I believe my expertise in sales data analysis, strategic partnerships, B2B marketing, and customer relationship management would enable me to serve as the next Sales Operations Director. Over the years, I have achieved progressive growth as a collaborative, cross-functional pioneer who provides end-to-end project leadership for large, cross-functional teams of 60+ sales members and cultivates strong client relationships to deliver optimal customer experience. My extensive experience with market leaders such as AT & T Communications has further equipped me with the skills to manage $2M worth inventory, supervise three large-scale retail establishments, and launch disruptive sales and marketing initiatives for F500 telecom leaders. I am confident that my extensive industry experience in sales analysis and operations will allow me to deliver a similar impact as a Sales Operations Director. A few of my achievements include:• Overseeing three large-scale retail establishments successfully, helping launch U-verse in three markets, and developing small business reporting tools for AT & T\'s Western Region Retail team.• Growing volumes by 100% within three years by providing analytical insights for the AT & T prepaid online Portfolio while helping in recommending accessory bundles and types of promotions to drive incremental sales in 2020. • Collaborating in the development of AT & T\'s digital accessories strategy for e-commerce while evaluating the extent to which the new IDP and Plans feeds contributed to YoY sales growth in the Prepaid flow.To summarize, I am an award-winning senior analyst and sales operations leader who excels in leveraging analytical insights to significantly increase channel share as well as sales and profit margins to help drive consistent growth. ACCOMPLISHMENTS:• 2011 Sales Reporting Key Contributor• Q3 2011 AT & T Service Excellence Award• Q4 2006 Tech Services Top Dog (Top 25)• Q3 2006 Nor Cal Top Performing Location• Q3 2006 Nor Cal Best Digital Services Performance

Experience

1. Lead Product Marketing Manager

   AT&T

   Jan 2022 — Present · Dallas, TX, US

   Support driving improvement in the overall trade-in program while maximizing the benefits and delivering the highest quality customer experience for the AT & T trade-in program. oversee alternative uses in AT & T channels or the sale of traded products in the secondary marketplace and partner closely together with supply chain and other critical cross-functional representation from Sales Operations, National Marketing, and Finance to drive margin contribution growth, business case realization, operational execution, and optimized 3rd party vendor management. responsible for key reporting of monthly goal realization, MTD results, and forecasting. Responsible for leading operational projects work-related on pricing, forecasting, systems, and returns shipping. Communicate the strategic, financial, and administrative implications of proposed or implemented pricing policy. Provide price recommendations to ensure compliance with policy and recommend positions for pricing for current and future products across all relevant customer and market segments to optimize operating margins.Manage key financial operations for the team, which includes validating and submitting invoices for payment, uploading pricing updates into AT & T accounting systems, and financial reporting.Provide volume forecasts to strategic third-party vendors.

Education

• Ernest Righetti high school

  Diploma, General Studies

  1990 — 1994

• University of Washington

  Bachelor of Arts (B.A.), (Double Major) Communications and Social Sciences

  2012 — 2014

• Cornell University

  AT&T Leadership Agility Certification, Business Administration and Management, General

• University of Washington

  Bachelor's degree, Communications and Social Sciences

Skills

• Sales Management
• Sales Process
• Product Marketing
• Strategy
• E-Commerce
• Merchandising
• Social Networking
• Powerpoint
• Sales Operations
• Customer Retention
• Customer Service
• Vendor Management
• Sales
• Online Advertising
• Leadership
• Inventory Management
• Coaching
• Account Management
• Marketing
• Forecasting
• Mobile Devices
• Strategic Planning
• Management
• Team Building
• Telecommunications
• Analysis
• Analytics
• Recruiting
• Business Strategy
• Solution Selling
• Problem Solving
• Program Management
• Team Leadership
• Salesforce.com
• Product Management
• Call Centers
• Cross-Functional Team Leadership
• Retail
• B2b
• Strategic Partnerships