Mario Cerami
Service Delivery & Operations Leader | HR/Payroll SaaS | Driving Operational Excellence & Team Performance
- Role
- Enterprise Implementation Specialist at Asure Software
- Location
- Huntington Beach, CA, US
- LinkedIn followers
- 500 followers
About Mario Cerami
I am a service delivery and operations leader with 18+ years of experience building and scaling high-performing teams in HR/Payroll SaaS environments. My expertise lies in optimizing operational processes, implementing enterprise systems, and driving measurable results through strategic leadership and cross-functional collaboration.What I Bring:Throughout my career at UKG, Paychex, and Green Leaf Payroll, I\'ve consistently delivered operational excellence:• Led teams of 50+ professionals managing service delivery, implementation, and client operations• Secured $3M+ in client abatements through strategic agency relationship management• Drove 40-point NPS improvement through service model redesign and process optimization• Expanded agency partnership network by 175%, strengthening compliance operations and decision-making cycles• Scaled client base from 500 to accounts while maintaining 90%+ satisfaction ratesMy Leadership Philosophy:I believe a leader\'s primary responsibility is to develop, empower, and inspire their team. I focus on creating operational frameworks that enable teams to deliver exceptional service while driving continuous improvement. Through coaching, mentorship, and clear communication, I build cultures of accountability and excellence.What Drives Me:I thrive in complex operational environments where precision, compliance, and client satisfaction are paramount. Whether it\'s negotiating with tax agencies, implementing new platforms, or optimizing service delivery models, I bring strategic thinking and tactical execution to drive results.Core Expertise:• Service Delivery Management• Operations & Implementation Leadership • Payroll Operations & Tax Compliance• Agency Relations & Regulatory Compliance• Team Building & Development• Process Optimization & Change Management• Client Onboarding & Training• Cross-Functional Collaboration• Strategic Planning & Execution• System Implementations Currently exploring: Director of Service Delivery, Client Operations, or Implementation leadership roles in SaaS organizations where operational excellence and team leadership drive business impact.Let\'s connect if you\'re building operations teams in HR Tech, Payroll SaaS, or related industries.
Experience
Enterprise Implementation Specialist
Feb 2026 — Present · Santa Ana, CA, US
Education
California State University-Sacramento
MBA
Florida State University
BS
Skills
- Salesforce.com
- Strategic Planning
- Team Building
- Management
- Strategic Partnerships
- Coaching
- Human Resources
- Operations Management
- Account Management
- Training & Development
- Yellow Belt
- Performance Management
- Recruiting
- Leadership
- Talent Management
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