Mario Casale
IT Service Delivery and Operations @Konica Minolta Business Solutions U.S.A., Inc.
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WORK HISTORY
IT Service Delivery and Operations @Konica Minolta Business Solutions U.S.A., Inc.
Oversees the key teams and functions via department managers within IT that enable the delivery of high quality service to the end users. Ensure Service Support and Service Delivery processes are in place to meet business needs.
EDUCATION
Pace University - Lubin School of Business
Bachelor of Science
ABOUT MARIO CASALE
Multifaceted, strategic operations manager with experience overseeing and directing daily activities of company\'s IT department. Facilitate discussions with both technical and business communities. Support and resolve end-user escalations. Monitor performance of business-critical systems to prevent delays and outages- Service Management & Delivery - Vendor Management - Relationship Management - People Management - Budgeting - Project Delivery - Collaboration - Corporate Communication - Conflict Management - Decision Making Available to discuss new opportunities in the New Jersey area or remote. Please contact me at m••••••••@verizon.net.
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