Mario Boileau

Business Systems Analyst Subject Matter Expert Bmc Remedy Itsm @CGI

CGI experience: LCS HealthCare Services, Integrate AD End Users to ITSM OnPrem.(Nov2024/ Present)Merge LCS Client AD/Azure into ITSM OnPrem System, Using Atrium Integrator, while maintaining performance and error management with client standards.CGI UK Integration / CGI Canada Integration (Sept2024 / Nov2024)Led the successful integration of the ServiceNow system used by CGI UK with the CGI Canada ITSM Helix platform via REST API, enabling seamless cross-regional incident and change management workflows. Coordinated with cross-functional teams to map data fields, implement authentication protocols, and ensure real-time synchronization of service tickets between systems.Bell 1 Company, Merge Bell LOB to 1 Company (06/2022 to Present)Merge Bell Lines of Business (Bell Mobility, Bell Aliant, Bell Tv, Bell Distribution Inc. Bell Media into 1 Company Bell Canada. Reconfigure People interface interaction with Bell AD and Ensure all existing interfaces stay functional. Share Services Canada – ETI Project ITSM 8.1 patch 001/ upgrade to 20.2 – Standup proof of Concept System.Implemented, Managed, Configured, customize and built BMC Remedy 8.1 patch 001. Configured and maintained multiple tools, Effective Transport Data Management tool. As a Sys Admin (Linux, Unix, BMC), Mario can administered logs and configurations, adjusting Threads and private queues for processes of applications. He can do installation and upgrades of application software (TomCats, MidTier, Tools, AR System Server). Investigate and adjust application for optimal performance with recommendations from vendor