Mario Luque
Customer Success Account Manager - Strategic & Enterprise - Uki Chat Benelux @BMC Software
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WORK HISTORY
Customer Success Account Manager - Strategic & Enterprise - Uki Chat Benelux @BMC Software
Belfast, GB
Promote services (implementation, consulting, training, and managed services) for both new and existing Strategic & Enterprise customers to help them maximize the value of their software investments.*Utilize consultative selling skills to understand complex customer needs, translating them into tailored service solutions.*Collaborate with delivery teams to accurately scope projects and deals.*Work with the Customer Success organization to assess the customer’s existing maturity and drive a roadmap to enhance consumer spending and optimize solutions.*Directly responsible for 360-degree sales (management of all aspects of the sales process from prospecting, preparation, revenue creation, closing, and reporting).*Increase services bookings and attachment rates for products and services within Strategic & Enterprise accounts.*Manage and grow revenue streams.*Establish strong relationships with customers by guiding them throughout the user journey, understanding their needs, and engaging them with their existing BMC technologies.*Support the field and customers in positioning Success Subscription and Success Catalog offerings, as well as Education within Strategic & Enterprise accounts.
EDUCATION
Universidad Tecnológica Centroamericana
Bachelor of Business Administration - BBA
Universidad Tecnológica Centroamericana
Master of Business Administration - MBA
ABOUT MARIO LUQUE
I’m an enthusiastic, enterprising and proactive professional, with eager to learn and contribute to personal and institutional growth. I excel at building strong institutional and interpersonal relations and possess the necessary discipline to execute at my highest potential without forgetting the importance of the human aspects of the business.Thanks to my international backround, formal and informal education, I have a unique set of skills appropriate for global/international organizations and can easily adapt to change and have the ability to maintain excellent relations within institutions and colleagues.
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