Mario A.
Customer Success Manager Dach - Mid Market & Commercial @Darktrace
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WORK HISTORY
Customer Success Manager Dach - Mid Market & Commercial @Darktrace
Munich, DE
Managing a portfolio of 150+ customer accounts, ensuring strong adoption, satisfaction, and long‑term value- Acting as the strategic advisor for customers, helping them maximize impact through proactive engagement and tailored guidance- Coordinating cross‑functional collaboration to drive successful onboarding, health, and renewal outcomes- Identifying growth opportunities and supporting customers in expanding their use of our solutions.
EDUCATION
Städtische Berufsschule für den Einzelhandel München München
Associate's degree, General Sales, Merchandising and Related Marketing Operations
ABOUT MARIO A.
At Darktrace my focus is on nurturing customer relationships, ensuring their success, and fostering loyalty. Leveraging over four years of experience in customer success management within the DACH region, I\'ve honed skills in direct sales and team building, contributing to revenue growth and reduced churn rates. Collaborating closely with C-level executives and partners, i have maximized customer satisfaction through strategic business reviews and proactive engagement. My commitment to excellence in customer service is instrumental in cross-selling and upselling initiatives, strengthening our market presence in the DACH region.
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