Marino Radke
Business Process Analysis | Program Management | Strategic Planning & Implementation | People Leader | Veteran
- Role
- Manager, Customer Success at CPI Security
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
About Marino Radke
With over two decades of experience in Operations and Customer Service, I am dedicated to delivering value to customers through strategic leadership and process excellence.Specializing in program management and team development, I lead the Customer Success team and drive the creation of internal processes to support our fulfillment workflows. My mission is to cultivate strong client relationships and ensure operational success through continuous improvement and a customer first approach.
Experience
Manager, Customer Success
Apr 2025 — Present · Charlotte, NC, US
Manage a diverse team of 20, including Leadership, Underwriters, and Customer Success Representatives. • Focused on customer onboarding and activation to enhance user experience. • Develop strong customer relationships to drive retention and growth. • Led escalations and issue resolution efforts, ensuring customer satisfaction.
Education
Piedmont Technical College
AS, Business Administration
1997 — 2001
University of Phoenix
BS, Business Management
2008 — 2014
Skills
- Management
- Team Building
- Project Management
- Team Motivation
- Training & Development
- Advertising
- Salesforce.com
- Marketing
- Training
- Customer Satisfaction
- New Business Development
- Voip
- Account Management
- Sales Management
- Cold Calling
- Networking
- Merchandising
- Public Speaking
- Sales Operations
- Customer Service
- Marketing Strategy
- Coaching
- Leadership
- Crm
- Microsoft Office
- Sales
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