Maring E.

About Maring E.

I\'m really into support content. I think about it a lot, probably in far more detail than anyone ought to think about their professional niche. While I have experience with UX Writing, Content Strategy, Information Architecture, and other content practices, my background in Support continues to shape my priorities. I\'m very lucky to have found my footing in a growing content practice that I love.When I say support content, it basically means help center content - so it\'s possible that you have some strong feelings about my area of work too. It\'s a mess out there, and I\'ve spent the past few years figuring out how I can make the internet a slightly better place. I\'m especially proud of my course, Fundamentals of Support Content, published in partnership with the UX Content Collective. You can learn more on the course page here: https://uxcontent.com/fundamentals-of-support-content/My best work prioritizes user-centric experiences and support content best practices. Within my work, I care a lot about understanding (plain English), consistency (predictability), and \'doing the thing\'(never tell yourself no!). As a leader, I’ve been recognized for tackling situations from different perspectives with a knack for (yes, I\'m saying it) cross-functional collaboration and solution-focused problem solving.How did I get here?With a lifetime of retail support experience (gotta love a family business), I started in tech as a support agent. While I grew within my support team, I saw the impacts of clear communication first-hand. At the end of 2021, I decided to pursue content work full-time, elevating my skills with a certification in UX Writing and Content Design in 2022.My network has allowed me to keep my focus on support content, and I strive to continue bridging the gap between the content and support disciplines. While I am currently completing contract projects, I\'m open to a full-time role with the right opportunity.You can learn more about my work on my website: contentbymfe.com

Experience

1. Course Author

   Ux Content Collective

   Nov 2023 — Present

   Created self-paced certification course, Fundamentals of Support Content, to certify individuals in support content strategy. Content and development were based on my 7+ years of practitioner experience, research, and conversations with industry professionals.• Course curriculum covers best practices, stakeholder collaboration and strategy, content structures and article typing, optimization for humans and machine learning, delivery, maintenance, and tools to get those things done.• Current responsibilities include grading student essays and final projects as needed.

Education

• University of Westminster

  Semester Abroad, Psychology and Communications

  2014 — 2014

• Goucher College

  Bachelor of Science (BS), Communication and Media Studies

  2011

Skills

• Multitasking Skills
• Microsoft Excel
• Video Editing
• Editing
• Critical Thinking
• Social Media
• Customer Service
• Microsoft Word
• Microsoft Outloook
• High Pressure Situations
• Copy Editing
• Journalism
• Video Production
• Adaptive Leadership
• Imovie
• Final Cut Pro
• Communication
• Powercampus
• Facebook
• Wordpress
• Salesforce
• Equitation
• Microsoft Office
• Sales
• Scheduling
• Research
• Higher Education
• Creative Writing