Marinela Mic Plucic
Helping Clients Thrive | Expert in Engagement, Retention, and Client Experience Optimization | Delivering Value & Strengthening Long-Term Relationships
- Role
- Customer Engagement and Development at RTS
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Marinela Mic Plucic
Customer Success and Client Engagement leader with a proven record of onboarding, retaining, and expanding customer relationships in fast-paced, growth-oriented organizations. Experienced in managing complex client portfolios, driving adoption of multi-solution offerings, and delivering consistent, high-quality customer experiences across the full lifecycle.Recognized for a proactive, customer-first mindset, strong cross-functional collaboration, and the ability to translate customer needs into scalable processes that improve retention, satisfaction, and long-term value.
Experience
Customer Engagement and Development
Jun 2023 — Present · Overland Park, KS, US
RTS Financial and RTS Carrier Services, both part of the Shamrock Trading Corporation family of brands, offer working capital solutions and fuel and maintenance savings programs primarily for the trucking and oilfield industries.Manage a portfolio of customers post-acquisition, ensuring successful onboarding, solution adoption, and ongoing engagement throughout the customer lifecycle.Partner with clients to understand business needs and align RTS solutions to drive value realization, retention, and long-term account growth.Collaborate cross-functionally with sales leadership and internal teams to support account expansion through value-based cross-selling.Maintain a high volume of customer interactions while consistently meeting performance standards for engagement, responsiveness, and customer satisfaction.
Education
Grand View University
Bachelor’s Degree, Business Management
2013 — 2015
Skills
- Sellers
- Real Estate
- Negotiation
- Marketing
- New Homes
- Listings
- Single Family Homes
- Investors
- Project Management
- Working with Investors
- Referrals
- Employee Training
- New Home Sales
- Working with First-Time Home Buyers
- Blogging
- Condos
- Residential Homes
- Abr
- Buyer Representation
- Commercial Real Estate
- First Time Home Buyers
- Microsoft Excel
- Project Planning
- Microsoft Word
- Foreclosures
- Relocation
- Sales Management
- Real Estate Transactions
- New Business Development
- Customer Service
- Investment Properties
- Management
- Move Up Buyers
- Microsoft Office
- Sales
- Property Management
- Rentals
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.