Marinda Cantrell
Customer Success Manager @ Adobe | Trusted Advisor | Driving Strategic Value Through Relationship-Led Success
- Role
- Enterprise Customer Success Manager at Adobe
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Marinda Cantrell
Strategic Enterprise Customer Success Manager with extensive experience fostering strong…
Experience
Enterprise Customer Success Manager
May 2019 — Present · Charlotte, NC, US
Engages in regular communication with client executives to review performance, discuss needs, identify areas for improvement, and resolve problems to maximize client satisfaction. • Turned around strained relationship with major accounts through improved communication, development of mutual success plans, and focus on rebuilding trust; positioned sales team for smoother renewal process and higher levels of client satisfaction.• Partners with sales to uncover new business opportunities that drive growth, revenue, and retention.• Collaborates with cross-functional teams to develop strategic plans and deliver targeted solutions to meet client needs and goals.• Onboards new accounts and nurtures relationships providing exceptional support and user adoption of software and services.• Conducts standard business reviews (SBRs) and executive business reviews to analyze data, track performance, and ensure clients see a positive return on investment (ROI).
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.