Marina Velo

About Marina Velo

Experienced servant leader with a background in customer success, account management…

Experience

1. Front Desk Administrator

   Peak Resources, Inc

   Oct 2023 — Present · Charlotte, NC, US

   Managing front desk operations, ensuring smooth flow of administrative tasks and efficient communication with residents, families, and staff- Providing exceptional customer service by greeting visitors, answering inquiries, and directing calls with a compassionate and professional demeanor- Screening and responding to inquiries, prioritizing calls that need immediate attention, and triaging/resolving as appropriate, directing phone calls to the appropriate personnel- Demonstrating proficiency in using electronic health record systems and other software applications to maintain resident records and facilitate communication among staff members- Responding effectively to emergencies and crisis situations, maintaining composure and ensuring appropriate protocols were followed- Upholding confidentiality standards and adhered to HIPAA regulations in handling sensitive resident information.

Education

• Universidad de Sevilla

  Health/Health Care Administration/Management

  2017 — 2017

• Clemson University

  Bachelor of Science

• Clemson University

  Business Administration and Management

Skills

• Teamwork
• Social Networking
• Customer Service
• Speech Therapy
• Time Management
• Social Media
• Management
• Powerpoint
• Microsoft Excel
• Physical Therapy
• Microsoft Office
• Leadership
• Event Planning
• Microsoft Powerpoint
• Neuropsychology
• Public Speaking
• Microsoft Word
• Research