Marina Raynaud

Lean on me Supporter @Lean On Me

Respond to the text support line for UCSB students and staff.• Refer users to additional support such as: CAPS, Student Mental Health Coordination Services, SAMHSA’s National Helpline,Acacia Counseling and Wellness, and others.• Went through extensive online and in-person training on how to listen and respond to students over text, when they shareProctorhardships in their lives:o Learned fundamentals of text support such as: person-first vs identity-first language, reframing, empathyabundant language, constructively confronting, reflecting feelings, asking open/closed questions, and relating tothe user without giving advice.o Was taught how to recognize potential for harm risk and how to ask if user has intention to harm oneself orothers, how to handle crisis situations, and which resources to connect to for crisis intervention o Learned different text commands such as:/handoff or /bye