Marina McFarland

About Marina McFarland

A customer-centric professional with demonstrated record of consistent promotions within…

Experience

1. General Manager

   McDonald's

   Apr 1994 — Present

   Manage all front and back of store operations including customer relations, food service operations, and budget. Oversee inventory, ordering supplies based on food consumption estimates; inspect food inventory for quality and freshness. Ensure compliance with all Health Department safety standards by completing Food Safety Log daily. Supervise labor control by running hourly sales reports to track labor percentages. Monitor food preparation, health and safety. Maintain work schedules for managers, crew members and kitchen staff. Supervise opening/ closing functions Encourage a “Customer comes first” attitude to maintain excellent customer service. Recruit, hire, train, and in charge of 55+ employees. Control overall cash flow; do bank deposits and banking, monitor and post bills in ledger; balance payroll and operations books containing all information related to sales and customer counts daily and weekly. Received Outstanding Store Manager Award (Top 10% across the United States) in 2008 for performance, including quality, service, sales, cleanliness and operational excellence. Increasing sales by 24% and customer counts. Perform Profit & Loss Statements;Accounting & Cash Flow Management; Service Delivery, Communication; Staff Recruitment and Training.Attended: Restaurant Management training, HU Hamburger University, Chicago, ILBasic Shift Management trainingAdvanced Shift Management training

Skills

• Labor Control
• Coaching
• Hospitality Management
• Profit/Loss Accountability
• P&L
• Operations Management
• Team Building
• Management
• Hiring
• Training
• Waste Management
• Recruiting
• Team Leadership
• Staff Development
• Customer Relations
• Crew Scheduling
• Customer Service
• Restaurant Management