Marina Ivanchenko

About Marina Ivanchenko

As a dedicated and results-oriented Customer Success Manager with over 7 years of experience in customer support, I am passionate about ensuring customer satisfaction and building lasting relationships. I have consistently exceeded performance metrics throughout my career by approaching diverse customer inquiries and technical challenges with a solution-focused mindset, contributing to strong customer loyalty and business growth.In addition to my professional experience, I am expanding my skills by studying Financial Operations at Year Up United. This program is helping me deepen my understanding of financial management, reporting, and operational strategy—skills I look forward to integrating into my future career development.

Experience

1. Client Success Manager

   Paycom

   Feb 2025 — Present · Grapevine, TX, US

   Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach- Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting- Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI- Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships- Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health- Ensure 100% accuracy in payroll processing for all assigned accounts- Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support.

Education

• V. N. Karazin Kharkiv National University

  Bachelor's degree, International Economics

  2013 — 2017

• Year Up United

  Professional Training Program, Financial Operations