Marina C. Smith

About Marina C. Smith

Resourceful operations support analyst with experience in commercial real estate for business development, sustainability, property management, and permitting services, entailing customer service, data and project management, database and geographic analysis, creation and dissemination of reports, and implementing strategies to increase knowledge-based decision making. Improving procedures and practices through collaboration and communication, facilitating processes by linking conversations to successful business outcomes. Skilled at synthesizing information and functions while paying attention to detail.Core competencies: ArcGIS, Google Earth Pro, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams), Adobe Acrobat, Google Workspace, CoStar, workflow optimization, customer relationship management (CRM) systems, computerized maintenance management systems (CMMS) such as Prism and MRI Angus, Avid invoice management, ProjectDox (project status, processing, & document storage), Infor (project summary, database downloads, review type designations), Jira (technology defect tracking), Spanish (intermediate proficiency)

Experience

1. Administrative Assistant - Department of Permitting Services (Dps)

   Montgomery County Government

   Mar 2025 — Present · Wheaton, MD, US

   Providing front-line customer service and administrative support in high-volume public environment, ensuring accurate information, timely responses, and smooth operations.• Responding to public and internal inquiries with professionalism, clarity, and exceptional service• Reviewing records and assigning project tasks, ensuring project momentum• Supporting customer consultation meetings, offering guidance and a positive experience• Preserving data integrity• Generating daily management reports with Excel deliverables to monitor project progression• Leading improvements to optimize website function, structure, and clarity to enhance user experience• Identifying workflow improvements to streamline service delivery

Education

• UC Santa Barbara

  Bachelor's degree, Geography

• The University of Edinburgh

  MSc, Geographical information Science

Skills

• Spatial Databases
• Cartography
• Spatial Analysis
• Esri
• Arcmap
• Gis
• Data Mapping
• Data Analysis
• Geography
• Research
• Databases
• Arcgis
• Customer Service
• Data Management
• Arccatalog
• Analysis
• Arcview