Marika Hahnlein
Manager of Technical Client Services @DoubleVerify
Signup · Get unlimited contacts
WORK HISTORY
Manager of Technical Client Services @DoubleVerify
Leading a global team responsible for supporting high-profile clients who rely on our suite of six products for their online advertising technology requirements, specializing in reporting analytics and media quality. • Hired, trained, and empowered a high-performing team of technical professionals spanning from Seattle, Washington to Berlin, Germany and cultivated strong, trust-based relationships with clients and colleagues, which has fostered an environment of mutual respect, accountability, and empathy• Built and developed data dashboards to analyze support ticket metrics alongside team performance to ensure full support of our clients as well as our internal teams. These were rolled out alongside structured conversations with the team to provide context and discuss nuance thus adding the color behind the numbers• Enhanced and extended client-facing solution articles, streamlining access to critical information and facilitating effective issue resolution and improved communication• Championed client needs and priorities while shaping internal processes across a multifaceted team, comprising of product managers, engineers, client development managers, and solution engineers
EDUCATION
Sciences Po
Certificate of Completion in Humanities and Social Sciences, Humanities and Social Sciences
University of California, Santa Cruz
Bachelor of Arts (B.A.), Global Economics
San Dieguito High School Academy
High School Diploma
SKILLS
ABOUT MARIKA HAHNLEIN
Manager of Technical Client Services at DoubleVerify
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.