Marija Nikolovski
Senior Manager, Customer Experience Ai @CVS Health
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Customer Experience Ai @CVS Health
Analyze, understand, and visually outline customer experience within the business to portray issues, opportunities, and actions that take place within a usecase. • Propose solutions using AI to solve and create more efficient customer interactions with the business. • Represent the customer to internal business units to ensure voice of the customer is understood during all decision-making processes. • Cross-functionally collaborate with various areas of the business to develop and implement innovative experiences. • Use data to monitor AI performance before and after upgrades have taken place. • Ensure newest customer journeys are successful through VOC programs. • Stay up to date with newest developing trends and technologies to connect brand with customers.
EDUCATION
Miami University
Bachelor's degree, Marketing
SKILLS
ABOUT MARIJA NIKOLOVSKI
Customer Experience Analyst with over 10 years of experience in customer service…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.