Marihelen Santos
Head of Product Operations @Timely
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WORK HISTORY
Head of Product Operations @Timely
As Head of Product Operations at Timely, I bridge the gap between our product vision and the people who use it.I work closely with our Product Engineering team to shape the roadmap, guide the creation of new features, and ensure our platform keeps evolving in ways that make it more powerful and easier to use.I also lead our Customer Success team — the friendly, knowledgeable people who help customers get the most out of Timely. We make sure users feel supported, heard, and confident, whether they’re solving a problem or exploring new ways to use the platform.I focus on building a team that’s both creative and quick to act, solving today’s problems while preparing for tomorrow
EDUCATION
Universidade Positivo
Bachelor's degree, Information Technology
Pontifícia Universidade Católica do Rio Grande do Sul
Master of Business Administration - MBA, Liderança, Inovação e Gestão 3.0
SKILLS
ABOUT MARIHELEN SANTOS
With extensive experience in software engineering, I am passionate about solving systemic problems. I excel at forming cohesive teams to tackle complex challenges and delivering high-quality solutions that meet market needs. I am detail-oriented and dedicated to identifying and resolving root causes. Since beginning my journey in IT as a software developer, I have held various roles, including developer, project manager, and software delivery manager. My current focus is on product operations, encompassing product management, product delivery, and customer success management.
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