Marie Fouché
Open to Help Desk and IT Support Engineer Opportunities
- Role
- IT Support Specialist at Databricks
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
Experience
IT Support Specialist
Nov 2024 — Present · New York, NY, US
Provided exceptional IT support via Freshservice, Slack, email, and in-person interactions• Led weekly remote new hire orientationsto ensure technicalreadiness and reduced first-week support requests.• Provisioned and managed all company devices, maintaining asset tracking and improving device uptime with measurable results.• Coordinated build-out of a new AV system forlarge events, delivering reliable in-room presentations and reducing setup incidents.• Analyzed and revised existing user-focused IT documentation to ensure accuracy and readability• Mentored new IT staff to ensure seamlessintegration into Databricks and reduce training time• Collaborated cross-functionally to identify and resolve IT infrastructure weaknesses, leading to a more technically efficient environment for users.
Education
Girls Who Code
Computer Science Summer Immersion Program
2014 — 2014
Hamilton College
Bachelor’s Degree, Cultural Anthropology
2015 — 2019
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